The job hunt was over. I felt both relieved and excited as I walked into the building to begin my new assignment. On this the second day, I would begin to get acquainted with the work site and learn my responsibilities. Fortunately, the company provided a “teacher,” who would shepherd me through the process. My boss reintroduced me to Michelle, whom I had originally met during the interview process. On this day, however, she wasn’t asking questions, she was providing me with answers, training me.
After showing me my new office, Michelle gave me information to read about the company, the customers, and the job itself. Then, she introduced me to everyone at the job site. Over the next few days, she made sure that I spent time at each department, where I observed and learned about its operations.
During the third week, Michelle took me with her to meet various clients. After each visit, we discussed what had occurred. She consistently integrated the information I had read about the job with the actual exchange she had had with the consumer. In addition, she provided me with many opportunities to ask her why she did and didn’t do certain things. Michelle also pointed out the obstacles and pitfalls that she had encountered. Her openness allowed me to understand better the differences between success and failure in client relationships.
I have never forgotten Michelle’s skill, kindness and the thorough training I received. She epitomized the qualities of a champ as she guided me through the first months on the job.
CHAMPS point out the obstacles.
